Exceptional Customer Service:
At Kobeperfume.com, our employees are truly dedicated to making your shopping experience as positive as possible. If you have any questions at all you can email us. We will promptly return your email, usually within 24 hours, and hopefully answer any and all questions you may have.
Customer Service: info@kobeperfume.com and also at this phone number: 1-877-KOBECO0 (1-877-562-3260)
return to topShipping Options & Costs
| Shipping Method | Delivery Charge | Expect Package in… |
|---|---|---|
| Standard | $9.95 Flat Fee (FREE for over $200) |
2 ~ 7 business days |
| Expedited Shipping | $14.95 + $1.99 per item | 1 ~ 4 business days |
| 2 Day Air | $19.95 + $1.99 per item | 1 ~ 2 business days |
| Next Day Air | $29.95 | 1 business day |
| FREE Ground Shipping for orders over $200 (Within U.S.) | ||
| Ships via UPS Standard or Postal Service for $12.99 + $1.99 per item. | |
| Please note, you may be subject to import duties and taxes once a shipment reaches your country. KobePerfume.com is not responsible for, and has no control over, these duties, taxes and fees. |
| $9.95 + $1.99 per item. |
| Shipping Method | Delivery Charge | Expect Package in… |
|---|---|---|
| Standard | $22.99 + $2.99 per item | 1 ~ 3 Weeks |
| Expedited Shipping | $39.95 + $2.99 per item | 5 ~ 10 business days |
| If your country is not listed, please contact info@kobeperfume.com via email to arrange delivery. | ||
| All orders shipped take approximately 1 ~ 3 weeks to be delivered via US Postal Service. Shipping costs might not be inclusive of all taxes and duties depending on your residing country. * Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges. |
||
100% Authentic Real Brand Name Fragrances. 30 Day Money Back Guarantee.
- Packaging and bottles change often and may not be exactly as shown.
- Most orders placed by 3pm Pacific Time, ship the same business day
- Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was our error.
- Return shipping charges may apply for refused or unclaimed packages.
- A signature may be required upon delivery.
- Holiday Ordering - We recommend placing your order at least 7-12 days before any major holiday, depending on your location, to allow enough time for delivery.
- Our carriers DO NOT process orders on the weekends or Holidays. Therefore, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.
- International Shipments will be shipped via USPS or DHL or UPS
*If your country is not listed, please contact our customer service department via email to arrange delivery*
Credit Card Verification
If your shipping and billing address information do not match what your Credit Card company has on file, additional time may be required to verify your address as we must speak to the Credit card holder directly. Orders that can not be verified may be canceled.
Ordering By Phone:
Call toll free
1-877-KOBECO0 (1-877-562-3260)
Mon thru Fri 9:00 a.m. ~ 6:00 p.m. Pacific Time or
For 24/7 service within U.S Call 1-877-KOBECO0 (1-877-562-3260) Voice mails are advised for better service 24 hours a day, 7 days a week.
We accept Visa, MasterCard, Discover, Amex, and PayPal
Ordering By Mail:
If you do not want to purchase your items by credit card, we gladly accept Money Orders.
Send your money order to:
KOBE PERFUME
521 S. Los Angeles st.,
Los Angeles, CA 90013
TEL. 1-877-KOBECO0 (1-877-562-3260)
Email us at
info@kobeperfume.com
with your request.
Ordering By Fax:
Fax: (213) 689-8838 24 hours a day, 7 days a week
Special Orders:
Kobe Perfume offers a very large variety of fragrance products, so all of our items may not be listed in our website.
If you can't find the item you need, call us at
1-877-KOBECO0 (1-877-562-3260)
or email us:
info@kobeperfume.com
ORDER TRACKING
Once your order is shipped you will receive an email confirmation with a tracking number and easy to use instructions to track your order online.
Free Shipping Confirmation
KobePerfume.com offers
FREE SHIPPING
with your
purchase of $200 or more
for delivery
within the United States. Simply add your items to the shopping cart and once the order total reaches $200 Standard Ground Shipping will automatically be offered for FREE! $0.00.
No coupon code necessary!
Once effective, the following confirmation will be presented in the shopping bag:
How do I Contact Kobe Perfumes:
info@kobeperfume.com
Email here if you would like any information regarding either our products or our company
Mon thru Fri 9:00 a.m. ~ 6:00 p.m. Pacific Time: 1-877-KOBECO0 (1-877-562-3260)
24/7 Customer Service Number: 1-877-KOBECO0 (1-877-562-3260)
Fax: 213.689.8838
| Corporate Headquarters: | Kobe Perfumes Wholesale 521 S Los Angeles St., Los Angeles, CA 90013 U.S.A. |
Customer Service Address: |
KobePerfume Worldwide 521 S Los Angeles St., Los Angeles, CA 90013 U.S.A. |
Returns/Exchanges:
At KobePerfume.com we understand the importance of happy customers, and that’s why your satisfaction is our priority. If you are not 100% SATISFIED with your purchase, you can return it back to us.
* All items must be returned within 30 days of receipt
* All items must be unopened, unused and in the original packaging
* You must contact Customer service first and include with the returning package, the authorizing employee name and any other details given by a Kobe Perfume Employee.
*Please note that a 20% restocking fee plus S&H will be assessed to all open/used products that are returned, unless the return is due to company error.
Original Orders Over $99:
Merchandise returned in full or partial will be assessed a shipping charge of the original ship amount, unless the total cost of non-returned items remains over $99.
Discounts/Coupons:
The amount refunded for returned items exclude discounts/coupons.
Damaged/Wrong Shipment:
Please call us at 1-877-KOBECO0 (1-877-562-3260) or Email: info@kobeperfume.com, within 72 hours of receipt to submit a claim.
Canceled Orders:
Eligible for full refund, including S&H, if canceled prior to order fulfillment.
Refused Items:
A 20% restocking fee and S&H will be assessed accordingly.
Returned to Sender:
The S&H fee of the order will be assessed unless it was a mistake made by the shipping carrier.
Missed Scheduled Delivery:
A redelivery fee, of the ship amount may apply if reshipping is requested.
International Package Returns:
A 20% restocking fee and any additional S&H will be assessed accordingly.
How do we protect your personal information?
When you place an order with us or access your account for any reason you can assure yourself that your private information is safe. We do this by offering you our Secure Sockets Layer (SSL), which fully encrypts and protects all of your information. SSL encrypts order details and assures a 100% safe and secure transaction. KobePerfume.com is also protected by Verisign, the industry standard for safe online shopping.
return to topWhy do we gather your information?
We use the information our loyal customers provide us (i.e name, e-mail address, billing address, shipping address, telephone number) solely for the basis of processing orders safely and securely, and providing a more personalized and pleasant shopping experience. At Kobeperfume.com
customer satisfaction
is a
MUST, therefore we use the information you provide us to make improvements and adjustments to our website to make your shopping experience easier each and every time you use it.
KobePerfume.com will NEVER sell or rent your private information to a third party. When you shop with us you can rest assure that you information is 100% protected.
Additionally, we may use your e-mail address to both keep you updated on the status of your order, and send you information about new promotions or special offers that our company is offering, that might interest you. If you do not wish to receive promotional e-mails, please contact us and we will promptly take you off our e-mail list, its as easy as that!
return to topWant a “COOKIE”?
“Cookies” are bits of information that are stored on your computers hard drive that allow us to identify you whenever you visit our website. We do this to make your shopping experience with us easier and more personalized. Cookies allow us to make certain convenient features available to you, for example, when a returning customer visits our site, after they have logged in, their previous activity will remain there, (i.e. items they have stored in their shopping cart). If you do not wish to accept “cookies” you can simply disable cookies on your web browser. The use of “cookies”, will not affect your ability to shop with us here at KobePerfume.com
return to topCopyright Info:
Copyright: All of the information in this web site, including but not limited to, images, text and design is copyright protected by kobeperfume.com, Inc. All rights reserved. All content on this site, including, but not limited to: informational content, graphic images, and program code i.e. html and javascript are the copywrited material of KobePerfume.com and may not be reproduced in any manner without the expressed written consent of KobePerfume.com.
Errors and Omissions: KobePerfume.com is not responsible for any typographical errors or inaccuracies contained in this web site. The information, prices and discounts presented on this site are subject to change without prior notice. KobePerfume.com reserves the right to refuse service to anyone. Your purchases may be subject to governmental taxes. Not all products are available at all times. All prices listed are accurate to the best of our ability. In the case an item is mislisted or mispriced, KobePerfume.com reserves the right to refuse to sell the item at the listed price.
